Chat unavailable for BOOST users in Chrome and Edge

Incident Report for Teamleader

Resolved

This incident has been resolved.
Posted Feb 17, 2021 - 15:11 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 16, 2021 - 08:59 CET

Identified

The issue has been identified by our external chat provider and a fix has been implemented.
Posted Feb 15, 2021 - 15:07 CET

Update

Our chat provider is still continuing to investigate this issue.

We are sorry for the inconvenience and we thank you for your patience. In the meanwhile you could use the chat in Safari or Firefox, where the chat is still available.
Posted Feb 15, 2021 - 10:53 CET

Update

Our chat provider is still continuing to investigate this issue.

We are sorry for the inconvenience and we thank you for your patience. In the meanwhile you could use the chat in Safari or Firefox, where the chat is still available.
Posted Feb 10, 2021 - 12:17 CET

Update

Our chat provider is still continuing to investigate this issue.

We are sorry for the inconvenience and we thank you for your patience.
Posted Feb 09, 2021 - 10:16 CET

Update

Our chat provider is still continuing to investigate this issue.

We are sorry for the inconvenience and we thank you for your patience.
Posted Feb 08, 2021 - 09:27 CET

Update

Our chat provider escalated the issue. We hope to have this resolved asap.

We are sorry for the inconvenience and we thank you for your patience.
Posted Feb 05, 2021 - 11:19 CET

Update

We are still in contact with our chat provider to identify the issue. We will keep you updated.

Our apologies for the inconvenience.
Posted Feb 04, 2021 - 13:38 CET

Update

We are in contact with our chat provider to identify the issue. We will keep you updated via this platform.
Posted Feb 03, 2021 - 17:45 CET

Investigating

BOOST users can't make use of the chat function at the moment when using Chrome. You can, however use another browser to contact us via that channel until the issue has been solved.

We are sorry for the inconvenience and we thank you for your patience.
Posted Feb 03, 2021 - 16:04 CET
This incident affected: Teamleader Focus Web App.