Fonts are properly included again. - All document generation is hence operational again.
Some customers might have generated empty documents or documents with different fonts.
We are currently in progress of regenerating these documents.
In case necessary, we will communicate about this to the customers involved.
Jan 16, 20:41 CET
We verified that the document generation works again.
There are issues with some of the fonts in the PDFs, further investigation is going on.
Jan 16, 16:59 CET
We deployed a new version of the document server.
It will handle document generation properly again.
We'll keep a close eye to its behavior.
Jan 16, 16:21 CET
We're one step closer to a solution. Working on a fix right now.
Back with more news soon.
Jan 16, 15:53 CET
We're still researching the problem and working hard on a solution.
Jan 16, 15:32 CET
Our service that is processing documents is having problems. We're investigating the issue.
Jan 16, 14:44 CET