tag:status.teamleader.eu,2005:/historyTeamleader Status - Incident History2024-03-28T16:47:14+01:00Teamleadertag:status.teamleader.eu,2005:Incident/202926392024-03-18T18:30:57+01:002024-03-19T07:54:44+01:00InvoiceCloud and CloudSign unavailable<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>18:30</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>16:53</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>16:46</var> CET</small><br><strong>Investigating</strong> - InvoiceCloud and CloudSign are not loading at the moment. We're investigating the cause and will provide an update as soon as possible.</p>tag:status.teamleader.eu,2005:Incident/197515462024-01-18T15:43:06+01:002024-01-18T15:43:06+01:00Contact forms unavailable due to expired certificate<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>15:43</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>13:38</var> CET</small><br><strong>Monitoring</strong> - We were able to update the certificate and are monitoring the results</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>13:09</var> CET</small><br><strong>Investigating</strong> - https://meeting.teamleader.eu/ is unavailable due to an expired certificate, we are investigating the cause and will get back to you asap</p>tag:status.teamleader.eu,2005:Incident/193115592023-12-04T16:32:23+01:002023-12-04T16:32:23+01:00Teamleader Focus is not available<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>16:32</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>12:55</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. Please refresh your page if you still see a blank screen.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>12:46</var> CET</small><br><strong>Investigating</strong> - We are experiencing some downtime at the moment. Our development team is investigating this as we speak. We will provide an update as soon as the issue evolves.</p>tag:status.teamleader.eu,2005:Incident/192346022023-11-28T16:27:12+01:002023-11-28T16:27:12+01:00We are experiencing OAuth authentication issues, which blocks mobile app login and other connected applications<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>16:27</var> CET</small><br><strong>Resolved</strong> - Our development team has resolved the issue. We will keep a close eye if further issues may occur. We thank you for your patience.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>15:29</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.teamleader.eu,2005:Incident/190333812023-11-13T13:55:39+01:002023-11-13T13:55:39+01:00Teamleader Focus slow<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>13:55</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>17:07</var> CET</small><br><strong>Update</strong> - In order to fully resolve the issue, we will have a scheduled downtime November 12th, 23:00 until November 13th, 01:00 CET. Teamleader Focus will be unavailable during that time frame.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>08:57</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>09:12</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>13:45</var> CET</small><br><strong>Monitoring</strong> - The performance has stabilised and we are further monitoring the situation</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>11:49</var> CET</small><br><strong>Investigating</strong> - Teamleader Focus is currently experiencing a higher than normal amount of load, and may be causing pages to be slow. Our development team is investigating the cause and we will provide an update as soon as the issue evolves.</p>tag:status.teamleader.eu,2005:Incident/190597032023-11-12T23:38:19+01:002023-11-12T23:38:19+01:00Teamleader Focus maintenance<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>23:38</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been successfully completed.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>23:25</var> CET</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>23:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>17:27</var> CET</small><br><strong>Scheduled</strong> - In order to ensure the most recent slowness incident is fully resolved, we are having a scheduled downtime. Teamleader Focus will be unavailable during that time frame.</p>tag:status.teamleader.eu,2005:Incident/189688932023-10-30T17:34:39+01:002023-10-30T17:34:39+01:00Meeting rooms, contact forms, appointment types and related booking links of our Customer Meeting Add on are unavailable<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>17:34</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>16:12</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>16:07</var> CET</small><br><strong>Investigating</strong> - We are currently investigating the issue and will keep you up to date</p>tag:status.teamleader.eu,2005:Incident/189534592023-10-28T17:37:59+02:002023-10-28T17:37:59+02:00Teamleader Focus - Customer Meeting Add-On Service Disruption<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>17:37</var> CEST</small><br><strong>Resolved</strong> - Our team has identified and resolved the issue. All systems are operational.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>16:10</var> CEST</small><br><strong>Identified</strong> - We are currently experiencing a service disruption for the Customer Meeting Add-On. Our development team has identified the root cause and is implement a solution. We will provide an update as soon as the issue evolves.</p>tag:status.teamleader.eu,2005:Incident/187297722023-10-09T15:11:27+02:002023-10-09T15:11:27+02:00Teamleader down<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>15:11</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>10:47</var> CEST</small><br><strong>Monitoring</strong> - Loading times are back to normal, we are further monitoring.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>10:35</var> CEST</small><br><strong>Investigating</strong> - The following modules are currently unavailable: deals, quotations, projects, work orders, timesheets.<br /><br />We are currently investigating the issue and will post updates soon.</p>tag:status.teamleader.eu,2005:Incident/185670012023-09-21T19:21:45+02:002023-09-21T19:21:45+02:00Google services down<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>19:21</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>16:38</var> CEST</small><br><strong>Investigating</strong> - Due to Google services that are down, our integration with Google calendar and planning events with the customer meeting add-on might not work as expected.</p>tag:status.teamleader.eu,2005:Incident/185424802023-09-19T08:55:59+02:002023-09-19T08:55:59+02:00Teamleader Focus is not available<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>08:55</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>08:46</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the result. Teamleader Focus should be up and running again. Please contact our support team if you are still experiencing some issues: https://support.focus.teamleader.eu/en/support/tickets/new</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>08:35</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>08:33</var> CEST</small><br><strong>Identified</strong> - Our development team has found the cause and is fixing the issue as we speak. Teamleader Focus should be up and running again soon. Thank you for your patience. We will provide an update as soon as the issue evolves</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>08:10</var> CEST</small><br><strong>Investigating</strong> - Teamleader Focus is slow. Our development team is investigating as we speak. We will provide an update as soon as the issue evolves.</p>tag:status.teamleader.eu,2005:Incident/183793312023-09-04T11:41:21+02:002023-09-04T11:41:21+02:00Invoice update issues<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>11:41</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>08:59</var> CEST</small><br><strong>Monitoring</strong> - The problem has been identified and we have implemented a fix. We will keep on monitoring for any further issues.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>08:36</var> CEST</small><br><strong>Investigating</strong> - We are currently experiencing issues with the remarks field of the invoices, as well as changing data on invoices and saving drafts. We are investigating as we speak.</p>tag:status.teamleader.eu,2005:Incident/180930052023-08-10T07:28:39+02:002023-08-10T07:28:40+02:00Teamleader Focus slow<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>07:28</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>10:43</var> CEST</small><br><strong>Monitoring</strong> - Monitoring: we have implemented a fix and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>09:55</var> CEST</small><br><strong>Investigating</strong> - Teamleader Focus is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. Our development team is investigating the cause and we will provide an update as soon as the issue evolves.</p>tag:status.teamleader.eu,2005:Incident/180901932023-08-09T04:07:24+02:002023-08-09T04:07:24+02:00Teamleader Focus maintenance<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>04:07</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>03:20</var> CEST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>03:19</var> CEST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>02:46</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>02:46</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>02:23</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>02:22</var> CEST</small><br><strong>Scheduled</strong> - As a result of the scheduled maintenance, some indexing is still occurring in the background. This might lead to degraded performance for a few hours.<br /><br />Our operations team is monitoring the status. <br /><br />We will provide an update as soon as the issue evolves.</p>tag:status.teamleader.eu,2005:Incident/180202312023-08-09T02:00:02+02:002023-08-09T02:00:03+02:00Scheduled maintenance<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>15:07</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.teamleader.eu,2005:Incident/175691442023-06-14T14:41:21+02:002023-06-14T14:41:21+02:00Teamleader Focus slow<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>14:41</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>10:16</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>09:35</var> CEST</small><br><strong>Investigating</strong> - Teamleader Focus is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. Our development team is investigating the cause and we will provide an update as soon as the issue evolves.</p>tag:status.teamleader.eu,2005:Incident/173305252023-05-23T09:44:38+02:002023-05-23T09:44:38+02:00Teamleader Focus slow<p><small>May <var data-var='date'>23</var>, <var data-var='time'>09:44</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>17:31</var> CEST</small><br><strong>Monitoring</strong> - Monitoring: we have implemented a fix and we are monitoring the results.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>17:20</var> CEST</small><br><strong>Investigating</strong> - Teamleader Focus is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. Our development team is investigating the cause and we will provide an update as soon as the issue evolves.</p>tag:status.teamleader.eu,2005:Incident/163990132023-03-10T09:04:49+01:002023-03-10T09:04:49+01:00Email delivery delayed<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>09:04</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>09:04</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>14:50</var> CET</small><br><strong>Monitoring</strong> - We have implemented a fix and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>11:50</var> CET</small><br><strong>Update</strong> - We are continuing to investigate the issue and are still in contact with our email provider to get it fixed ASAP.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>09:55</var> CET</small><br><strong>Investigating</strong> - Emails sent since 8h20 (CET) this morning are delayed. We're investigating the cause together with our email provider and will give an update as soon as possible. You can keep on sending emails, but they will only be delivered once the issue has been solved.</p>tag:status.teamleader.eu,2005:Incident/158632272023-01-18T10:00:04+01:002023-01-18T10:00:04+01:00Teamleader Focus slow<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:00</var> CET</small><br><strong>Resolved</strong> - Our development team has resolved the issue. We will keep a close eye if further issues may occur. We thank you for your patience.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>16:27</var> CET</small><br><strong>Monitoring</strong> - We have implemented a fix and we are monitoring the results.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>16:09</var> CET</small><br><strong>Identified</strong> - Teamleader Focus is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. Our development team is investigating the cause and we will provide an update as soon as the issue evolves.</p>tag:status.teamleader.eu,2005:Incident/144238662022-12-06T08:34:28+01:002022-12-06T08:34:28+01:00Download links blocked by antivirus (Avast & AVG)<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>08:34</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>19:12</var> CET</small><br><strong>Monitoring</strong> - Our development team was able to implement a fix. You should be able to download documents from Teamleader Focus again. We will keep a close eye if further issues may occur. We thank you for your patience. <br /><br />If you are still experiencing issues you can contact our support team via the following link: https://support.teamleader.eu/en/support/tickets/new</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:50</var> CET</small><br><strong>Identified</strong> - Download links for documents created in Teamleader Focus seem to be blocked by antiviruses AVG & Avast. We are looking into the issue to solve this asap.<br /><br />Temporary solution:<br />- Disable the antivirus program to download the files from Teamleader Focus.<br />- Manually whitelist https://teamleader.s3.eu-west-1.amazonaws.com/TL_uploaded_files/ (Find out more here: https://support.avast.com/en-us/article/antivirus-scan-exclusions/#s-13281-machiel)</p>tag:status.teamleader.eu,2005:Incident/126246882022-10-27T08:51:26+02:002022-10-27T08:51:26+02:00Download links blocked by antivirus (Avast & AVG)<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>08:51</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>17:09</var> CEST</small><br><strong>Investigating</strong> - Previews and download from documents seem to be blocked by antiviruses AVG & Avast. We are looking into the issue and are trying to find the root cause and solve this asap.<br /><br />Temporary solution to work with Avast: https://support.avast.com/en-us/article/antivirus-scan-exclusions/#pc<br />Temporary solution to work with AVG: https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Antivirus-scan-exclusions&supportType=home</p>tag:status.teamleader.eu,2005:Incident/126095842022-10-26T09:03:28+02:002022-10-26T09:03:28+02:00Teamleader Focus slow<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>09:03</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>17:13</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>12:15</var> CEST</small><br><strong>Monitoring</strong> - The slowness is under control, and we are putting measures in place in order to prevent further hiccoughs.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>11:17</var> CEST</small><br><strong>Investigating</strong> - Teamleader Focus is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. Our development team is investigating the cause and we will provide an update as soon as the issue evolves.</p>tag:status.teamleader.eu,2005:Incident/112852882022-09-28T08:49:01+02:002022-09-28T08:49:01+02:00Teamleader Focus slow<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>08:49</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:53</var> CEST</small><br><strong>Monitoring</strong> - We have implemented a fix and we are monitoring the results.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>14:36</var> CEST</small><br><strong>Investigating</strong> - Teamleader Focus is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. Our development team is investigating the cause and we will provide an update as soon as the issue evolves.</p>tag:status.teamleader.eu,2005:Incident/111169812022-09-19T01:10:16+02:002022-09-19T01:10:16+02:00Scheduled maintenance<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>01:10</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>10:47</var> CEST</small><br><strong>Scheduled</strong> - Teamleader will be undergoing scheduled maintenance on September 18, 11 PM until September 19, 02 AM. Teamleader will be inaccessible during that time.<br />Our apologies if this causes you any inconvenience. If you have any questions, please do not hesitate to contact us at https://support.focus.teamleader.eu/en/support/tickets/new.<br /><br />Kind regards,<br /><br />The Teamleader Focus team</p>tag:status.teamleader.eu,2005:Incident/105687772022-07-13T20:46:41+02:002022-07-13T20:46:41+02:00Teamleader Focus Service Disruption<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>20:46</var> CEST</small><br><strong>Resolved</strong> - Our development team has resolved the issue. Your data should be visible again in Teamleader Focus. No data was lost. We will keep a close eye if further issues may occur. We thank you for your patience. <br /><br />If you are still experiencing issues you can contact our support team via the following link: https://support.teamleader.eu/en/support/tickets/new</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>20:33</var> CEST</small><br><strong>Investigating</strong> - We notice a general malfunction in Teamleader Focus due to a mistake in a planned update operation. We assure you no data is lost. We're investigating the issue as we speak and will provide an update as soon as possible.</p>